Computer Administrator Email Archive

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-- Rex

Subject: Laptop checkout
From: Rex Dieter 
Date: Mon, 12 Jan 2004 09:00:23 -0600 (CST)

Faculty,

If you'd like to check-out a laptop for use in teaching this semester, we 
have several available for your use throughout the semester .  If 
interested, please provide the follwing information:
1.  For what class(es) you intend to use it
2.  A brief justification of it's use, ie, examples of what you'd like to 
do with it during the semester.  We'll use this criteria only if we 
receive more requests than we have laptops available.

-- Rex

Subject: Scanner in gradlab
From: Rex Dieter   
Date: Thu, 04 Dec 2003 14:38:39 -0600

The scanner in the Gradlab (OldH838) is not connected to a different 
(ie, better) machine in the Gradlab.  Using it now should (hopefully) be
easier:
1.  Put document in scanner
2.  Press Green "Press here to scan" button on the front of scanner.

After the button is pressed, it will launch the WindowsXP scanning 
wizard, which should hopefully be pretty straight-foward to use (it's 
very similar to the previous software we used).

If scanning to image files, please scan to either jpeg format (for high
color photos) or png format (low color/bw or small pictures), and avoid
bmp (which is uncompressed and will yield much larger files).

-- Rex

Subject: FYI: Request Tracker  
From: Rex Dieter   
Date: Fri, August 15, 2003 8:31 am  

As the summer winds down and the start of a new academic year approaches, 
I'd like to remind everyone of the importance of submitting computer 
support requests (or for reporting problems) to our Request Tracker at:
http://www.math.unl.edu/rt2/

This provides an electronic paper-trail for everyone involved, allows us to 
properly assign computer-tasks to personell, and makes sure nothing gets 
forgotten or overlooked.  When making requests, please include any and all 
relavent information, including:
1.  Your name and email address
2.  As detailed a request as possible
3.  Deadlines for completion, if applicable.

I'd ask everyone to please use Request Tracker for all computer-related 
requests/tasks.  Calling, emailing, or talking to me in the hallway 
doesn't count.  (-:

-- 
Rex A. Dieter

From rdieter@math.unl.edu  Mon Aug 26 09:54:14 2002
Subject: Request Tracker

We've implemented a very nice system for tracking computer requests and 
computer problems called Request Tracker.  Please use this system for all 
computer-related requests and problem reports.

The direct link to Request Tracker is: 
http://www.math.unl.edu/rt2/
On that page, it will give you the username and password to use to login to 
the system.

I've also added links to the Request Tracker on the "Computer Support" link 
listed at the bottom of most of our departmental webpages,
http://www.math.unl.edu/

As the volume of requests and demands on our computer staff increase, it is 
very important to use a system like this.  It allows everyone to track the 
progress of requests and projects, as well as ensure fair prioritization of 
tasks.

If you have any questions or comments related to the Request Tracker system, 
please let me know.

-- 
Rex A. Dieter