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  3. Saaty, L. (1961) Elements of Queueing Theory, McGraw Hill.
  4. Allen, A.O. (1978) Probability, Satistics and Queueing Theory, Academic.
  5. Cooper, R.B. (1981) Introduction to Queueing Theory, North Holland.
  6. Newell, G.F. (1982) Applications of Queueing Theory, Chapman and Hall.